Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. We only seek information that is reasonably connected with operating the account, providing services, meeting legal and security responsibilities, or responding to your requests. Information may be collected directly from you, automatically from your device, or from service providers that help us complete checks and transactions.

Account and identification information

• Name, date of birth, residential information and other details supplied when you register or update an account.
• Login information and account preferences, including records of responsible gaming settings or requests that you choose to make.
• Identity and age verification documents, together with information used to confirm that those documents are genuine and belong to you.
• Information included in communications with customer support, such as questions, complaints, requests and details needed to assist you.

Payments, transactions and gaming activity

We may handle payment-related information, transaction records, deposits, withdrawals, account balances, payment status and information about activity carried out through the account. Payment details may be processed by specialist payment providers, and we may receive limited information needed to confirm a payment or manage an account. We may also keep records of account activity to operate the service, investigate disputes, identify unusual behaviour and meet applicable obligations.

Device and technical information

When you visit or use the website, technical information may be collected automatically. This can include an IP address, browser type, device type, operating system, language settings, time zone, pages viewed, referring website, approximate location information and information about how the website is used. We may also record security events, access times and information needed to keep the platform stable and protect it from misuse.

How we use information

Personal information is used for clear and relevant purposes connected with providing Wildcard Casino services. The particular use will depend on the information involved, your interaction with the website and the requirements that apply to the activity.

• To create, operate and maintain your player account.
• To process deposits, withdrawals and other account transactions.
• To verify identity, age and account ownership before or during access to certain services.
• To carry out anti-fraud, anti-money-laundering, security and risk checks.
• To detect, prevent and investigate suspicious, unlawful or unauthorised activity.
• To provide customer support, answer questions, manage complaints and resolve disputes.
• To communicate with you about account activity, service notices, security matters and changes to relevant information.
• To understand how the website is used, improve performance, develop features and fix technical problems.
• To comply with legal, regulatory, court or law-enforcement requirements that apply to the service.
• To administer responsible gaming processes and respond to requests intended to support safer use of the website.

Where marketing communications are sent, they are intended to be relevant to the services and choices available through the website. You can withdraw consent to marketing at any time by using the available unsubscribe option or by contacting support@wildcardcasino.click. Withdrawing marketing consent does not necessarily stop service messages that are needed for account security, transactions, support or other operational purposes.

Sharing information with service providers

Information may be shared with trusted providers that help operate the website or deliver related services. These providers may support payment processing, identity and verification checks, fraud prevention, technology hosting, customer support, communications, website analytics and security. They should only use information for the services they provide and should apply appropriate safeguards. Information may also be disclosed where reasonably necessary to protect users, the website or the public, investigate suspected wrongdoing, resolve a dispute, or meet a valid legal or official request.

Some providers may process information in countries outside Australia. Where this occurs, appropriate steps are taken to manage the information in a manner consistent with applicable privacy requirements. We do not sell personal information as a separate product.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, support sign-in and account functions, maintain security, measure website use and improve the user experience. Some cookies are necessary for core features, while others help us understand performance or provide more relevant content. Cookies may be placed by Wildcard Casino or by service providers working on the website.

You can manage, restrict or remove cookies through your browser settings. If you block or delete certain cookies, parts of the website may not work as intended, and some preferences may need to be selected again. Browser settings differ, so refer to the help information for your chosen browser if you need assistance.

Security measures

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure communications and controls over service providers. No website, internet transmission or storage system can be guaranteed to be completely secure. You should keep account credentials confidential, use a secure device and contact support promptly if you believe an account or communication has been accessed without permission.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. When information is no longer needed, it may be deleted, anonymised or securely disposed of. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. The length of time may depend on the type of record and the circumstances.

Your choices and data rights

Depending on applicable privacy requirements and the circumstances of a request, you may have rights relating to the personal information we hold about you. These rights are not always absolute, and a request may need to be checked before it can be completed. We may also need to retain certain information or refuse a request where this is necessary to meet a legal, security or dispute-related obligation.

• Access your personal information and request an explanation of how it is being used.
• Ask for inaccurate, incomplete or outdated information to be corrected.
• Request deletion of your personal information where there is no continuing reason to keep it.
• Withdraw consent to marketing communications at any time.
• Ask questions about the handling, sharing or protection of your information.
• Raise a concern if you believe your information has been handled in a way that is inconsistent with this policy or applicable requirements.

How to make a privacy request

To exercise your data rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@wildcardcasino.click. Please explain what you are requesting and provide enough information for us to locate the relevant account or records. For security, we may ask you to verify your identity before providing information, changing account details or completing a deletion request. This is intended to prevent personal information from being disclosed to the wrong person.

We will review privacy requests and respond within a reasonable period, taking into account the nature and complexity of the request. If a request cannot be completed in full, we will generally explain the reason, subject to any confidentiality, security or legal restrictions. Closing an account does not automatically delete every record, because some information may need to be retained for legal, fraud-prevention, transaction, support or dispute purposes.

Policy updates

This Privacy Policy may be updated when our services, technology, information practices or applicable requirements change. The latest version will be made available on the website. You should review it from time to time so you understand how information may be handled. If a change is important, additional notice may be provided through the website or by an appropriate account communication.