Responsible Gaming

Gamble for entertainment

Gambling involves risk and outcomes are determined by chance. No strategy, system or pattern can guarantee a win. Previous results do not predict future results, and a run of losses does not mean that a win is due. You should only gamble with money you can afford to lose after your normal living costs and financial commitments have been met.

Before you play, decide how much time and money you are comfortable spending. Consider that your planned amount may be lost. A sensible gambling budget should not come from rent, mortgage payments, bills, food, school costs, savings, borrowed money or credit intended for another purpose. Do not increase your budget simply because you have had a win or a loss.

• Set a spending limit before starting a session and stay within it.
• Set a time limit and stop when that time has passed.
• Keep gambling separate from essential household expenses.
• Avoid gambling when you are upset, tired, stressed, intoxicated or trying to escape a problem.
• Treat wins as part of the entertainment experience rather than as regular income.
• Never chase losses by gambling more, increasing stakes or continuing for longer.
• Take regular breaks and make time for work, family, friends and other interests.
• Do not gamble on behalf of another person or allow another person to use your account.

For Australian players, gambling should also be undertaken in accordance with applicable Australian laws and the rules that apply to the relevant service. You must meet the minimum legal age and any other eligibility requirements before using an online gambling account. Gambling is not suitable for anyone under the age of 18.

Set limits and stay in control

Planning ahead can make it easier to keep gambling within your personal boundaries. Wildcard Casino may provide account tools or settings designed to help players manage their activity. Depending on the service and the options available to you, these may include deposit limits, wagering or loss limits, session reminders, temporary time-outs and self-exclusion. The availability and operation of any tool will be explained through the account or support process.

Before you play

1. Choose an amount that fits comfortably within your disposable budget.
2. Decide how long you intend to play and when you will stop.
3. Consider setting a limit before depositing or beginning a session.
4. Make sure you understand the relevant game rules, costs and account conditions.
5. Remove easy access to additional funds if you are concerned that you may spend more than planned.

During and after a session

• Check the time and your spending regularly rather than playing without a plan.
• Stop when you reach your budget or time limit, whether you are ahead or behind.
• Do not borrow money or use credit to continue gambling.
• Avoid making decisions while affected by alcohol or other substances.
• Review your gambling activity from time to time and be honest about its effect on your life.
• If gambling is becoming less enjoyable, take a break and consider using a time-out or self-exclusion option.

Limits work best when they are chosen before gambling begins and are treated as firm boundaries. If you find yourself changing limits to continue playing, hiding your activity or making repeated deposits outside your plan, stop gambling and seek support. A limit is not a guarantee that you will win or lose a particular amount; it is a tool to help manage your spending and time.

Recognise warning signs

Gambling can become difficult to control for some people. Problem gambling can affect anyone, regardless of age, income, occupation or previous experience. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, health or daily responsibilities.

Consider taking a break and speaking with someone you trust if any of the following signs apply to you:

• You spend more time or money gambling than you intended.
• You regularly think about gambling, plan around it or feel unable to stop.
• You chase losses or gamble to recover money that has already been lost.
• You increase your stakes or deposits to achieve the same excitement.
• You feel restless, irritable or uncomfortable when trying to cut back.
• You hide your gambling, transactions or losses from family, friends or colleagues.
• You borrow money, sell possessions or use funds set aside for essential expenses.
• Gambling causes arguments, relationship problems, missed work, poor study or neglected responsibilities.
• You feel anxious, depressed, ashamed or overwhelmed because of gambling.
• You continue gambling even though it is causing financial, personal or health problems.

One warning sign can be enough reason to pause and review your behaviour. You do not need to wait until a serious problem has developed before asking for help. Talking openly with a trusted person, qualified counsellor, financial counsellor or gambling support service can help you understand your options and make a plan.

Breaks, self-exclusion and getting help

If you want to stop gambling for a period of time, you can consider a temporary break or self-exclusion. A self-exclusion request is intended to prevent access to gambling for the period selected or agreed under the applicable process. You should read the relevant terms carefully before requesting it, including information about how the request operates, whether it can be changed, and what happens to your account during the exclusion period.

Where account controls are available, Wildcard Casino may also be able to assist with general information about responsible gambling settings. These controls are not a substitute for professional support, and no technical measure can address every gambling risk. If you have decided to stop, do not create another account, use another person’s account or ask someone else to gamble on your behalf.

If gambling is affecting you, take practical steps as soon as possible. Stop playing, avoid further deposits, tell someone you trust and consider speaking with a gambling counsellor or financial counsellor in your state or territory. Australian gambling support services can provide confidential information, counselling and guidance about managing gambling harm. You may also wish to speak with a healthcare professional about stress, anxiety, depression or other concerns connected with gambling.

1. Leave the gambling site or app and take a break from gambling activity.
2. Secure access to payment methods and avoid carrying or accessing extra gambling funds.
3. Tell a trusted family member, friend or support person what is happening.
4. Write down debts, essential expenses and upcoming commitments so your immediate priorities are clear.
5. Contact an appropriate gambling support or financial counselling service in Australia.
6. Follow any account closure, time-out or self-exclusion process that is available to you.
7. If you feel at immediate risk of harming yourself or someone else, contact emergency services or seek urgent help.

Wildcard Casino encourages players to ask for help early. Responsible gaming is a shared responsibility, but you remain responsible for deciding whether gambling is suitable for you and for following the limits you set. If you are unsure whether you can gamble safely, the safest choice is not to gamble.